In an effort to keep Plattsburgh Yarn & Gifts’ customers informed, we have created the following store policies. Please feel free to contact the store if there are any questions.
Plattsburgh Yarn & Gifts
RETURNS AND EXCHANGES
- Unused yarn (in original packaging with receipt) may be returned from a nonsmoking household within 30 days for store credit only. Having the receipt is mandatory.
- Wound yarn may not be returned.
- No returns are accepted on gifts, accessories, patterns, sale yarn or
- Needles may be returned in original packaging for store credit within
- Store credit expires one year from the date issued.
- Payment for special orders is required in advance and is only refundable if the product is no longer available or a long delay is expected.
- In most cases for yarn a full bag order will be required (usually 5 or 10 skeins).
- Special orders under $100 will incur a $9 shipping fee, over $100, shipping is free.
- Some yarns, such as Malabrigo are not available for special order.
- Regularly priced yarn will be wound at no charge as time permits.
- Please do not ask us to wind yarn purchased elsewhere.
- All gift certificates and store credits expire one year from the date issued, unless noted differently on the certificate.