Store Policies

In an effort to keep Plattsburgh Yarn & Gifts’ customers informed, we have created the following store policies. ¬†Please feel free to contact the store if there are any questions.

Plattsburgh Yarn & Gifts

Store Policies

RETURNS AND EXCHANGES

  • Unused yarn (in original packaging with receipt) may be returned from a nonsmoking household within 30 days for store credit only. Having the receipt is mandatory.
  • Wound yarn may not be returned.
  • No returns are accepted on gifts, accessories, patterns, sale yarn or
    special orders.
  • Needles may be returned in original packaging for store credit within
    24 hours.
  • Store credit expires one year from the date issued.

SPECIAL ORDERS

  • Payment for special orders is required in advance and is only refundable if the product is no longer available or a long delay is expected.
  • In most cases for yarn a full bag order will be required (usually 5 or 10 skeins).
  • Special orders under $100 will incur a $9 shipping fee, over $100, shipping is free.
  • Some yarns, such as Malabrigo are not available for special order.

WINDING YARN

  • Regularly priced yarn will be wound at no charge as time permits.
  • Please do not ask us to wind yarn purchased elsewhere.¬†

GIFT CERTIFICATES

  • All gift certificates and store credits expire one year from the date issued, unless noted differently on the certificate.

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Plattsburgh Yarn & Gifts - 16 Brinkerhoff Street, Plattsburgh, NY 12901